No one enters the pet grooming business wanting to spend their time behind a desk and doing paperwork. You do pet grooming because you have a passion for dogs – and maybe for cats as well. You love making that connection with your four-legged buddies and seeing their pet parents’ happy faces as they scan your work. You delight in working with your staff to give exceptional care. Pet grooming software can shorten your time spent doing administrative chores, allowing you to focus on what you absolutely want to do.
Here are the most important advantages of using software for your pet care business:
Avoiding Missed Appointments
You hate imposing a “missed appointment policy” because that increases clients’ costs. However, though you want to do what’s best for them, missed appointments will cost you money as well. What’s great is that pet grooming software fixes this problem by letting you set appointment reminders. Your clients can decide between SMS or email, while you choose the frequency or timing of sending the reminders (a week earlier, a day earlier, etc.).
Sitting at a desk, and talking on the phone and booking appointments is aged. Pet grooming software provides the flexibility for tracking and updating your appointments from practically any device – laptop, tablet, cellphone or what have you. Must stay on the grooming floor? Want to grab a coffee? Those days of trying not to forget to make updates once you get to your desk – they’re over.
More Organized Customer Files
With pet grooming software, you can manage customer information using a more organized method. Check out online reviews of pet grooming services and you may discover that a very typical complaint is about pet groomer files going missing. This never happens when you use pet grooming software. Your customers’ information will all be kept in a single spot. You can scan through every appointment and the services or products that were provided or requested on their last visit. In short, it will be a smooth, hassle-free, and professional experience, every single time.
Improved Client Care
The use of pet grooming software as part of your everyday grind enhances the customer care quality you provide. Clients these days desire a seamless experience not just with people but with all the benefits of technology. Using software sends a message to them – that you have their best interest in mind. It helps you in your efforts to impress them with your consistently warm, sincere, and competent service.
Watching your performance is vital to your ongoing growth as a business. Pet grooming software helps you monitor major indicators of success, such as new clients coming in each month, your monthly retention rate, merchandise sales and the rest. Using these data, you can make necessary changes to improve your services and eventually expand your business.